Five tools at the panel.
One drawer in the chest.
The line your crew dials, the SMS thread the homeowner replies to, the recording the AHJ asks for, and the four-line summary that lands in the project log before the truck moves — one drawer.
The pains the founder built it against.
- 01.The cold-call tool charging $80 per seat that was wrong about every name in it. The contact data didn't reconcile with the CRM, the dialer logged calls to a place no one read, and the operator paid four times for the same work.
- 02.The call recording an inspector asked for after a contested install — and nobody could say where it lived, who had access, or whether the customer had been told it was being recorded.
- 03.The 27-minute discovery call that got summarized as 'looks promising' in a CRM note nobody else read, and the deal that died because the next person on the account had no idea what was discussed.
- 04.TCPA, 10DLC registration, recording-consent rules that vary by state — compliance the operator was technically responsible for and practically had no tooling to handle.
The tools that ship together.
Telnyx-backed softphone. Click-to-call from any contact in the chest. Caller ID by job site, by office, or by personal cell — operator's choice. Press-1 routing for outbound dialing campaigns. Real numbers, not VOIP that fails callbacks.
Pre-registered 10DLC campaigns. Compliant message templates. Two-way SMS threading attached to the project record. Opt-out handled automatically; the contact never has to be told twice.
Recording on by default for outbound, with consent prompt for inbound where required by state. Encrypted at rest, retained per the firm's policy, exportable on request. The AHJ asks; the recording lands in their inbox the same day.
Every recorded call lands in the chest with a four-line summary, action items extracted to the project log, and a draft follow-up email staged in the operator's outbox. Edit, send, move on. The summary lives next to the recording, not in a separate tool.
On the menu.
The honest answers,
without the sales gloss.
Recording rules vary — one-party consent in some states, all-party consent in others. Torch defaults to operator consent prompts for inbound calls in two-party states and prompts for outbound where the called party has not previously consented. The defaults are conservative; the configuration matches your firm's compliance posture rather than the platform's. State law is the law; tooling is what makes it followable.
Forge handles 10DLC campaign registration through Telnyx. Approval times vary (typically 1–4 business days for a low-throughput business campaign). During approval, outbound SMS is throttled per the carrier's rules; once approved, throughput increases. The Forge team handles the registration paperwork; the operator approves the use cases and content templates.
Yes. Numbers port from most US carriers in 7–10 business days. The operator keeps their published number; Torch routes inbound and outbound through it without interrupting service.
It gets the call close. The summary is a starting point, not a final record — the operator edits before saving to the project log, and the recording is always available behind the summary for verification. Charter operators report the AI summary saves 8–14 minutes per logged call vs. typing notes from memory after the fact.
Master tier gets the chest. Every tool. Forever.
The day we ship it to ourselves, we ship it to you.